Terms of Service

1. Platform Overview & Acceptance

Welcome to SewerReport.com, the leading AI-powered sewer inspection reporting platform. These Terms of Service ("Terms") govern your use of our comprehensive platform, including but not limited to:

AI-powered report generation and analysis
Payment processing and invoicing systems
Email automation and customer communication tools
Bid management and estimation features
Smart review management systems
Advanced analytics and reporting dashboards

By accessing or using SewerReport.com, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our Service.

2. Account Registration & Management

Account Creation

To access our platform's full features, you must create an account providing accurate, complete, and current information. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Immediately notifying us of any unauthorized access
Keeping your account information updated

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or abusive behavior.

3. Subscription & Payment Terms

Billing Structure

SewerReport.com operates on a subscription-based model with the following terms:

Starter Plan: $49/month - Basic reporting features
Professional Plan: $99/month - Full platform access
Enterprise Plan: $199/month - Advanced features and priority support

All subscriptions automatically renew at the end of each billing cycle unless cancelled. We accept payment via major credit cards processed through Stripe, our secure payment processor.

Refund Policy

We offer a 30-day money-back guarantee for new subscribers. Refunds for annual subscriptions are prorated based on unused months. All payments are processed securely through Stripe, and refunds will be issued to the original payment method.

4. AI-Powered Features & Data Processing

Artificial Intelligence Usage

Our platform uses advanced AI technology to generate inspection reports, analyze data, and provide recommendations. By using these features, you understand and agree that:

AI-generated content should be reviewed and verified by qualified professionals
You retain full responsibility for all reports and recommendations
We continuously improve our AI models using anonymized data
AI features may not be 100% accurate and should supplement, not replace, professional judgment

We implement industry-standard security measures to protect your data during AI processing, including encryption and secure data handling protocols.

5. Content Ownership & Intellectual Property

Your Content

You retain complete ownership of all content you create, upload, or generate using our platform, including:

Inspection reports and documentation
Photos, videos, and multimedia content
Client information and business data
Custom templates and configurations

You grant us a limited license to process, store, and display your content solely for the purpose of providing our services.

Platform Intellectual Property

SewerReport.com, including all software, designs, AI models, and proprietary technology, is protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of our platform.

6. Platform Usage & Restrictions

Acceptable Use

You agree to use our platform responsibly and in accordance with all applicable laws. You may not:

Use the platform for illegal activities or fraudulent purposes
Attempt to breach or circumvent security measures
Share your account credentials with unauthorized parties
Use automated tools to scrape or harvest data
Interfere with other users' access to the platform
Upload malicious software or harmful content

Violations of these restrictions may result in immediate account suspension or termination.

7. Data Security & Privacy

Security Measures

We implement comprehensive security measures to protect your data:

256-bit AES encryption for data at rest and in transit
Regular security audits and penetration testing
Secure authentication through trusted providers
Automated backups and disaster recovery systems
SOC 2 compliance for data handling procedures

For detailed information about our data handling practices, please review our Privacy Policy.

8. Third-Party Integrations

Our platform integrates with several third-party services to enhance functionality:

Stripe: Payment processing and billing management
Square: Appointment scheduling and additional payment options
Adobe Sign: Digital signature functionality for bids and contracts
Email Services: Automated communication and report delivery

Your use of these integrated services is subject to their respective terms of service and privacy policies.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEWERREPORT.COM AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, data, or business opportunities
Errors or inaccuracies in AI-generated content
Service interruptions or technical difficulties
Third-party integration failures
Unauthorized access to your account

Our total liability for any claim shall not exceed the amount you paid for the service in the 12 months preceding the incident.

10. Termination & Account Closure

Your Right to Terminate

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

Your subscription will remain active until the end of the current billing cycle
You will retain access to your data for 30 days after cancellation
You may export your data before account closure
No refunds will be provided for unused subscription time (except as outlined in our refund policy)

Our Right to Terminate

We may suspend or terminate your account for violations of these Terms, non-payment, or other reasonable business reasons. We will provide reasonable notice when possible.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Washington, United States, without regard to conflict of law principles. Any disputes will be resolved through binding arbitration in Spokane, Washington, except for claims involving intellectual property rights.

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email and in-app notifications at least 30 days before taking effect. Continued use of the platform after changes become effective constitutes acceptance of the new Terms.

For questions about these Terms, please contact our legal team through our support channels.

Your Rights Protected

Payment Terms

AI & Technology