Privacy Policy

1. Our Privacy Commitment

At SewerReport.com, we believe that privacy is a fundamental right. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our comprehensive sewer inspection platform.

We are committed to protecting your privacy through:

Transparent data collection and usage practices
Industry-leading security measures and encryption
Giving you control over your personal information
Complying with global privacy regulations (GDPR, CCPA, etc.)
Regular security audits and privacy assessments

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

Account Information: Name, email address, phone number, business name, and address
Payment Information: Billing address and payment method details (processed securely through Stripe)
Profile Information: Professional credentials, license numbers, and business information
Communication Data: Messages, support tickets, and feedback you send to us

Platform Usage Data

We automatically collect information about your use of our platform:

Usage Analytics: Pages visited, features used, time spent on platform
Device Information: IP address, browser type, operating system, device identifiers
Log Data: Access times, error logs, and system performance metrics
Cookies: Session tokens, preferences, and analytics cookies

Business Content

Content you create and manage through our platform:

Inspection Reports: Reports generated using our AI-powered tools
Media Files: Photos, videos, and documents uploaded for reports
Client Information: Customer contact details and project information
Business Data: Invoices, bids, estimates, and payment records
Communication Records: Email logs and customer communications

3. How We Use Your Information

Platform Services

We use your information to provide and improve our services:

Generate AI-powered inspection reports and analysis
Process payments and manage your subscription
Send automated emails and notifications
Provide customer support and troubleshooting
Backup and secure your data

AI and Machine Learning

We use aggregated, anonymized data to improve our AI capabilities:

Train and improve our AI report generation models
Enhance accuracy of inspection analysis
Develop new features and capabilities
Optimize platform performance and user experience

Important: We never use your personal or identifiable business information for AI training. All data used for machine learning is properly anonymized and aggregated.

Business Operations

We also use your information for legitimate business purposes:

Monitor and analyze platform usage and performance
Prevent fraud and ensure platform security
Comply with legal obligations and regulations
Communicate important updates and announcements
Conduct research and analytics to improve our services

4. Information Sharing & Disclosure

Service Providers

We work with trusted third-party providers to deliver our services:

Stripe: Payment processing and billing (PCI DSS compliant)
AWS/Cloud Providers: Secure data storage and hosting
Email Services: Automated email delivery and communication
Analytics Providers: Platform usage and performance monitoring
Security Services: Threat detection and security monitoring

All service providers are contractually required to protect your data and use it only for authorized purposes.

Legal Requirements

We may disclose your information when required by law or to protect our rights:

Comply with legal process, court orders, or government requests
Protect against fraud, abuse, or security threats
Enforce our Terms of Service and platform policies
Protect the rights and safety of our users and the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before your information is transferred and becomes subject to different privacy practices.

5. Data Security & Protection

Technical Safeguards

We implement comprehensive security measures to protect your data:

Encryption: 256-bit AES encryption for data at rest and TLS 1.3 for data in transit
Access Controls: Multi-factor authentication and role-based permissions
Network Security: Firewalls, intrusion detection, and DDoS protection
Regular Audits: Security assessments and penetration testing
Backup Systems: Automated backups with encryption and geographic redundancy

Operational Security

Our security practices extend beyond technology:

Employee security training and background checks
Strict data access policies and logging
Incident response procedures and monitoring
Regular security updates and patch management
SOC 2 Type II compliance certification

6. Your Privacy Rights

Access & Control

You have comprehensive rights regarding your personal information:

Access: Request a copy of all personal information we have about you
Correction: Update or correct inaccurate personal information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Export your data in a commonly used format
Objection: Object to processing of your personal information

Regional Rights

Additional rights may apply based on your location:

EU/UK (GDPR): Right to restrict processing, data protection officer contact
California (CCPA): Right to know, delete, and opt-out of sale of personal information
Other Regions: Rights as provided by applicable local privacy laws

How to Exercise Your Rights

To exercise your privacy rights, contact us through:

Email: privacy@sewerreport.com
Account settings: Privacy controls in your dashboard
Support form: Contact form on our website

We will respond to your request within 30 days (or as required by applicable law).

7. Data Retention & Deletion

Retention Periods

We retain your information for as long as necessary to provide services and comply with legal obligations:

Account Data: While your account is active and for 2 years after deletion
Payment Records: 7 years for tax and accounting purposes
Support Communications: 3 years for quality assurance
Usage Analytics: 2 years in anonymized form
Legal Hold: As required by law or legal proceedings

When data is no longer needed, we securely delete it using industry-standard data destruction methods.

8. International Data Transfers

SewerReport.com is based in the United States. If you access our services from outside the US, your information may be transferred to, stored, and processed in the US.

We ensure international transfers comply with applicable privacy laws through:

Standard Contractual Clauses (SCCs) for EU data transfers
Adequacy decisions where applicable
Other legally recognized transfer mechanisms

9. Children's Privacy

Our services are designed for business use by adults. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

If we discover we have collected personal information from a child, we will take steps to delete that information promptly.

10. Policy Changes & Contact

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes through:

Email notifications to your registered email address
Prominent notices on our platform
In-app notifications

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@sewerreport.com
Address: SewerReport.com, Spokane, WA
Data Protection Officer: dpo@sewerreport.com

Data Protection

Transparency

User Control

Global Compliance