SewerReport
Help Center

How Can We Help You?

Find answers, learn features, and get the most out of your SewerReport.com experience

Video Tutorials

Platform Overview & Getting Started

12:452.3K views

Creating Your First AI Report

8:201.8K views

Setting Up Stripe Payments

15:301.2K views

Managing Customer Reviews

10:15950 views

Square Integration Walkthrough

18:40720 views

Advanced Analytics & Reporting

14:25680 views

Frequently Asked Questions

Q

What is SewerReport.com and how does it work?

SewerReport.com is a comprehensive business platform for sewer inspection professionals. It combines AI-powered report generation, payment processing, review management, and business analytics into one unified system. Simply create notes during inspections, use our AI to generate professional reports, collect payments through Stripe, and manage your entire business workflow.

General
Q

How does the AI report generation work?

Our AI system analyzes your inspection notes and automatically generates professionally formatted reports. It uses advanced natural language processing to structure your observations, add relevant technical details, and create comprehensive reports that meet industry standards. You can customize templates and add photos to enhance the final output.

AI Reports
Q

Can I collect payments directly through the platform?

Yes! We offer full Stripe integration for secure payment processing. You can set custom prices for each report, create reusable payment templates, track revenue analytics, and manage overdue payments. Clients receive payment links via email and can pay securely online.

Payments
Q

How does the review management system work?

Our smart review system automatically routes customer feedback. Happy customers (4-5 stars) are directed to your Google, Yelp, or Facebook business pages to leave public reviews. Less satisfied customers (1-3 stars) are routed to private feedback forms, allowing you to address issues privately and protect your online reputation.

Reviews
Q

What integrations are available?

We offer Square integration for appointment syncing, Stripe for payment processing, Adobe Sign for bid management, and various email automation tools. Our API allows for custom integrations with your existing business tools.

Integrations
Q

Is there a mobile app?

While we don't have a dedicated mobile app yet, our platform is fully responsive and works perfectly on mobile devices. You can create reports, take notes, and manage your business from any smartphone or tablet through your web browser.

Mobile
Q

How secure is my data?

We use enterprise-grade security including bank-level encryption, secure data centers, regular security audits, and SOC 2 compliance. All data is encrypted both in transit and at rest. We also provide automatic backups and disaster recovery options.

Security
Q

Can I cancel my subscription anytime?

Absolutely! You can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period, and you can export all your data before canceling.

Billing

Get Personal Support

Email Support

Get help via email with detailed responses

Response: Within 24 hours
Send Email

Live Chat

Chat with our support team in real-time

Response: Usually within 5 minutes
Start Chat

Phone Support

Speak directly with a support specialist

Response: Business hours
Call Now

Schedule Demo

Book a personalized demo session

Response: Next available slot
Book Demo

Still Need Help?

Our support team is here to help you succeed. Contact us for personalized assistance.

(509) 919-0487
teylersf@gmail.com
Mon-Fri, 8AM-6PM PST